Our Commitment to Privacy

 

Your privacy is very important to U30 Group are we are committed to safeguarding it.

Accordingly, we’ve developed the following privacy policies for you to understand how we collect, use, communicate, disclose and make use of personal information.

The following policies explain our information practices and the choices you may make about the way your information is collected and used. The information herein pertains to every person who participates in the services that we make available (our “Services”) and to every person who visits our website at https://www.u30.com (the “Site”).

We at U30 Group, respect your concerns about privacy.

This Online Privacy Notice applies solely to information we obtain through the website on which a link to this Online Privacy Notice appears (“Site”). This Online Privacy Notice describes the types of information we obtain through the Site, how we may use the information, with whom we may share it and the choices you may have regarding our use of the information. We also describe the measures we take to safeguard the information and tell you how to contact us about your information and our privacy practices.

 

INFORMATION WE OBTAIN

We may obtain the following categories and types of personal information when you choose to provide it through our Site or communicate with us using the contact details published on our Site:

•  Contact information — such as your name, postal address, email address and telephone number;

•  Site information — personal information you provide on or through our Site; and

•  Biographical information — such as information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply.

In addition, when you visit our Site, we may collect certain information by automated means, such as cookies and web beacons. The information we obtain in this manner may include IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of website visits. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website and other actions taken on such website. As the visitor clicks through the website, a record of the action may be collected and stored. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site.

An example of such third party is Google Analytics, which we use to collect and analyze demographic and other information, and through which Google will collect certain information to be used according to Google’s privacy practices. To opt-out of the use of Google Analytics, click here.

Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the and the Google Privacy Policy.

To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.

 

HOW WE USE THE INFORMATION WE OBTAIN

We use the information we obtain through the Site to:

•  respond to and communicate with you about your requests, questions and comments;

•  operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and Site; and performing accounting, auditing, billing, reconciliation and collection activities);

• perform data analyses and other processing (including market and consumer research and trend analysis);

•  protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and

•  comply with and enforce applicable legal requirements, relevant industry standards and our policies.

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our Site and (ii) providing services to you. We also use this information to help diagnose technical and service problems, administer our Site, identify users of our Site, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Site, how users navigate through our Site, and how we may tailor our Site to better meet the needs of our users.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

 

INFORMATION WE SHARE WITH THIRD PARTIES

We do not sell or otherwise share personal information about you, except as described in this Online Privacy Notice.

• We share personal information with third parties who perform services on our behalf. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

• We also share the personal information we obtain with our affiliates and subsidiaries for the purposes described in the section of this Online Privacy Notice called “HOW WE USE THE INFORMATION WE OBTAIN.”

• We may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials based on a lawful disclosure request, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

• We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, bankruptcy or liquidation).

 

YOUR OPTIONS

We offer you certain choices about how we communicate with you and what information we collect from you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as indicated in the “HOW TO CONTACT US” section of this Online Privacy Notice.

 

DATA SECURITY

We have put in place reasonable physical, electronic and managerial procedures to safeguard the information we collect; however, due to the inherent open nature of the Internet, we cannot guarantee that all information will be free from unauthorized access by third parties, such as hackers, and your use of the Site demonstrates your assumption of this risk.

 

DATA RETENTION

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements or to comply with our data retention practices.

 

USERS FROM CALIFORNIA (updated December 20, 2019)
If you are a California consumer and would like information about our online and offline privacy practices and your privacy rights, please see this section titled “California Consumer Privacy Statement.”

 

USERS FROM THE EUROPEAN UNION AND SWITZERLAND (updated January 14, 2019)

If you are located in the European Union with rights under the General Data Protection Regulation (“GDPR”), the following additional sections apply:

1. To the extent that U30 Group is subject to the laws of the European Union and Switzerland when processing personal data (“Personal Data”), it shall be the “data controller” under such laws.

2. Grounds for Using Your Personal Information: we rely on the following legal basis to process your personal information:

o It may be necessary for us to use and disclose your personal information for the performance and fulfillment of the contract between us and to provide you with our services;

o  We may use and disclose your personal information where it is necessary for our legitimate interests (or those of a third party) and your interest and fundamental rights do not override those interests;

o  If you specifically consent to certain uses of your personal information, we may use your personal information in a manner consistent with that consent; and

o We will also process, transfer, disclose and preserve personal information when we have a good faith belief that doing so is necessary.

3. If applicable pursuant to the GDPR, you have the right to withdraw previously provided consent for our processing of your personal information by contacting us at privacy@u30.com. Such individuals also have the following rights:

o  Right to access — This right allows individuals to obtain confirmation that his or her personal information is being process and allows individuals to request details of the processing of his or her personal information, including, without limitation, categories of recipients to whom the personal information have been or will be disclosed and purposes of processing.

o  Right to rectify — This right allows individuals to rectify any inaccurate personal information about him or her.

o  Right to restrict processing — This right allows individuals to block or suppress processing of personal information under certain circumstances.

o Right to be forgotten — This right is also known as the “right to erasure.” It is an individual’s right to have personal information erased or to prevent processing in specific circumstances.

o Right of data portability — This right allows individuals to move, copy or transfer personal information from one place to another in a secure manner without interrupting the integrity and usability of the information.

o Right to object to processing— This right allows individuals to object to certain types of processing, including direct marketing, profiling and providing for purposes of scientific or historical research and statistics.

To exercise any of the following rights, you may contact us at privacy@u30.com.

DATA TRANSFERS

Some of the personal information we collect about you through the Site will be transferred to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Online Privacy Notice and will comply with applicable legal requirements.

If you are located in the EEA, with respect to transfers of personal information to the U.S., U30 Group complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. U30 Group has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Consistent with Privacy Shield Principles, U30 Group may transfer personal information to a third party. We will only disclose an individual’s personal information to third parties under the following conditions:

  • The disclosure is consistent with and limited to the specific purposes as described in the section “HOW WE USE THE INFORMATION WE OBTAIN” in this Online Privacy Policy
  • U30 Group maintains written contracts with third parties and require that these third parties provide at least the same level of privacy protection and security as required by the Privacy Shield Principles. Third parties are obliged to notify U30 Group if they make a determination that they can no longer meet their obligations, and our written contracts provide that when such a determination is made, the third party ceases processing or takes other reasonable and appropriate steps to remediate.

U30 Group remains responsible and liable under the Privacy Shield Principles if a third-party that it engages to process personal information on its behalf does so in a manner inconsistent with the Privacy Shield Principles, unless U30 Group proves that it is not responsible for the matter giving rise to the damage.

ENFORCEMENT

In compliance with the Privacy Shield Principles, U30 Group commits to resolve complaints about our collection or use of your personal information.  Individuals with inquiries or complaints regarding our Privacy Shield Policy should first contact U30 Group at: privacy@u30.com.

If an individual has an unresolved complaint or concern that is not addressed satisfactorily, that individual may contact our U.S. based independent alternative dispute resolution provider (free of charge), Judicial Arbitration and Mediation Services (JAMS). Please contact or visit JAMS here for more information or to file a complaint: www.jamsadr.com/international-mediation-rules.

You may have the option, under certain conditions, to select binding arbitration for complaints regarding Privacy Shield Panel compliance not resolved by any of the mechanisms listed above. For further information, please visit this section of the Privacy Shield website: www.privacyshield.gov/article?id=ANNEX-I-introduction.

U30 Group is also subject to the investigatory and enforcement powers of the U.S. Federal trade Commission.

LINKS TO OTHER WEBSITES

Our Site may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with U30 Group. Linked websites typically have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with U30 Group, any use of those websites, or the privacy practices of those websites.

UPDATES TO OUR ONLINE PRIVACY NOTICE

This Online Privacy Notice may be updated periodically. We will post a prominent notice on our Site to notify you of any significant changes to our Online Privacy Notice and indicate at the top of the notice when it was most recently updated.

HOW TO CONTACT US

If you have any questions about this Online Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at privacy@u30.com or write to us at:

U30 Group, Inc
Attn: DPO
6700 Baum Drive
Suite 1
Knoxville
TN 37919 United States

 

WEBSITE TERMS AND CONDITIONS OF USE

1. Terms

By accessing U30.com (the Site), you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on U30 Group’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;

ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. attempt to decompile or reverse engineer any software contained on U30 Group’s web site;

iv. remove any copyright or other proprietary notations from the materials; or

v. transfer the materials to another person or “mirror” the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by U30 Group at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on U30 Group’s web site are provided “as is”. U30 Group makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, U30 Group does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall U30 Group, or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on U30 Group’s Internet site, even if U30 Group or a U30 Group authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on U30 Group’s web site could include technical, typographical, or photographic errors. U30 Group does not warrant that any of the materials on its web site are accurate, complete, or current. U30 Group may make changes to the materials contained on its web site at any time without notice. U30 Group does not, however, make any commitment to update the materials.

6. Site Terms of Use Modifications

U30 Group may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. We encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

7. Governing Law

Any claim relating to U30 Group’s web site shall be governed by the laws of the State of Tennessee without regard to its conflict of law provisions.

8. How to Contact Us

If you have any questions about this Website Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by:

• sending an e-mail to privacy@u30.com; or

• calling us on: 1-866-680-2835; or

• sending us a letter with Attention to DPO to U30 Group, Inc. 6700 Baum Drive, Suite 1 Knoxville, TN 37919 United States

California Consumer Privacy Statement

Effective: January 1, 2020

This California Consumer Privacy Statement supplements the U30 Group Online Privacy Notice and applies solely to California consumers. This section provides information about our online and offline privacy practices.  This Statement does not apply to our personnel. This California Consumer Privacy Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).

 

1. Notice of Collection and Use of Personal Information

We may collect the following categories of personal information about you:

• Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, and other similar identifiers

• Additional Data Subject to Cal. Civ. Code § 1798.80: signature, physical characteristics or description, education, financial information, medical information, and health insurance information

• Protected Classifications: characteristics of protected classifications under California or federal law, such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, genetic information, disability, citizenship status, and military and veteran status

• Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies

• Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements

• Geolocation Data

Sensory Information: audio, electronic, visual, and similar information

Employment Information: professional or employment-related information

Education Information: education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)

• Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We may use the categories of personal information listed above for the purposes described in our Online Privacy NoticeIn addition, we may use these categories of personal information for certain business purposes specified in the CCPA, as described in this table: 

Purposes Categories of Personal Information
Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Debugging to identify and repair errors that impair existing intended functionality Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Undertaking internal research for technological development and demonstration Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences]
Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences]

In addition, we may also use the following categories of personal information for purposes of managing our career opportunities: [Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences]

 

2. Our Prior Collection, Use and Disclosure of Personal Information

We may have collected and used your personal information, as described in section 1 above, during the 12-month period prior to the effective date of this California Consumer Privacy Statement.  For the personal information collected during that timeframe, we describe below: (a) the categories of sources from which we may have obtained the personal information, (b) the categories of third parties with whom we may have shared the information, and (d) the categories of personal information we may have disclosed for a business purpose.

a. Sources of Personal Information
We may have obtained personal information about you from various sources, as described below.

Categories of Sources of Data Collection Categories of Personal Information
Directly from you, such as when you contact us with a question or comment Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
From your devices, such as when you visit our Site (or our vendor’s Sites) or when you complete an online survey Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Your family or friends, such as when they provide us with your contact information so we can send information that may interest you Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Vendors who provide services on our behalf, such as consumer panel providers or market research facilities when they provide you an invitation to a market research project Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Social networks, such as if you share your your social media with us during a market research project Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

b. Sharing of Personal Information
We may have shared your personal information with certain categories of third parties, as described below.

Categories of Third Parties Categories of Personal Information
Clients (i.e. companies who hire us to conduct consumer research) Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences
Vendors who provide services on our behalf Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80Protected ClassificationsCommercial Information; Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

c. Sale of Personal Information

We do not sell your personal information in exchange for monetary compensation.

d. Disclosure of Personal Information for a Business Purpose

We may have disclosed to third parties the following categories of personal information for a business purpose:
• Identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, and other similar identifiers

• Signature, physical characteristics or description, education, financial information, medical information, and health insurance information

• Characteristics of protected classifications under California or federal law, such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, genetic information, disability, citizenship status, and military and veteran status

• Commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies

• Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements

• Geolocation Data

• Audio, electronic, visual, and similar information

• Professional or employment-related information

• Education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)

• Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

 

3. California Consumer Privacy Rights

You have certain choices regarding our use and disclosure of your personal information, as described below.

Access/Know: You may have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, and disclosed about you during the past 12 months.

Deletion: You have the right to request that we delete certain personal information we have collected from you.

Opt-Out of Sale: Please understand that we do not sell your personal information so you may not submit requests for this as it is not applicable.

How to Submit a Request: To submit an Access or Deletion request, please email us at privacy@u30.com or call toll free at 1-866-680-2835.

Verifying Requests: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request If you request access to or deletion of your personal information, we may require you to provide any of the following information: Two or more pieces of evidence matching what is maintained by company (excluding name and email address). This may require company to conduct a fact-based verification process with you to properly identify you. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.  If you designate an authorized agent to make an access, deletion or opt-out of sale request on your behalf (1) we may require you to provide the authorized agent written permission to do so, and (2) for access and deletion requests, we may require you to verify your own identity directly with us (as described above).

Your privacy is very important to U30 Group.

U30 Group is a consumer research company based in the United States. While our business activities typically take place in the USA, from time to time we may collect personal data from persons located in the European Economic Area (EEA).

Accordingly, U30 Group has developed this privacy policy specifically for persons located in the EEA to explain how we collect, use, communicate, disclose, make use of personal information and comply with EEA data privacy regulation.

This policy explains our information practices and the choices you may make about the way your information is collected and used. The information herein pertains to every person located in the EEA who participates in the services that we make available (our “Services”) and we are fully-committed to safeguarding your privacy.

 

1 PURPOSE OF THIS POLICY

This privacy policy (“Privacy Policy”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

 

2   WHO ARE WE AND WHAT DO WE DO?

We are U30 Group – a U.S. consumer research agency.  The Services are operated by the U30 Group, (“we”, “us” or “our”).

U30 Group is the data controller responsible for your personal information. U30 Group’s registered office and business address is at 6700 Baum Drive, Suite 1 Knoxville, TN 37919 United States.

 

3 HOW TO CONTACT US?

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

•  sending an e-mail to privacy@u30.com; or

•  calling us on: 1-866-680-2835; or

•  sending us a letter with Attention to DPO to U30 Group, Inc. 6700 Baum Drive, Suite 1 Knoxville, TN 37919 United States

 

4   WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

U30 Group is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified when using participating in our Services, then you can be assured that it will only be used in accordance with this privacy statement.

 

In particular, we use your personal information for the following purposes:

Consumer research participation

We collect and maintain personal information that you voluntarily submit when participating in consumer research activities. We use the information you have provided to us so that we can complete consumer research projects. This includes your participation and/or attendance in consumer research projects and events hosted by us or our third-party partners.

Types of Data We May Collect:

  • name
  • email address
  • home address
  • home telephone
  • photos
  • audio/video recordings
  • racial or ethnic origin
  • political opinions
  • religious or philosophical beliefs
  • data concerning health or genetic data
  • data concerning sex life or sexuality

 

Who do we share your personal information with for this purpose?

We will share your personal information with the following categories of third parties for these purposes:

  • To allow you to participate in online research – online research platform providers such as a survey tool provider, online interview tool provider or online journal tool provider;
  • To allow you to participate in in-person research – third party research facility, such as a company with focus group meeting facilities or test kitchen facilities;
  • To share research reports and findings – to a U30 Group client who has commissioned the research
  • To deliver you test products to evaluate – delivery companies who will transport a product to your location;
  • To deliver you incentives earned from completing research projects – rewards companies that will email or mail you earned incentives for participation in a research project;

 

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you.

Business administration and legal compliance

We may disclose your personal information for the following business administration and legal compliance purposes:

  • to comply with our legal obligations;
  • to enforce our legal rights;
  • protect rights of third parties; and
  • in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

 

Who do we share your personal information with for these purposes?

We will share your personal information with professional advisers such as lawyers and accountants and/or governmental or regulatory authorities.

 

What is our legal basis?

Where we use your personal information in connection with a business transition, enforce our legal rights, or to protect the rights of third parties it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order. Where we share your sensitive personal information, we shall obtain your consent to do so.

 

Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.

 

5   HOW DO WE OBTAIN YOUR CONSENT?

Where our use of your personal information requires your consent, you can provide such consent:

  • at the time we collect your personal information following the instructions provided; or
  • by informing us by e-mail, post or phone using the contact details set out in this Privacy Policy.

 

8  HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We process personal data only for so long as is necessary for the purpose (s) for which it was originally collected, after which it will be deleted, unless it needs to be archived for the purpose of compliance with legal obligations to which we are subject or for another legitimate lawful purpose

 

9 CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

  • unauthorized access;
  • improper use or disclosure;
  • unauthorized modification; and
  • unlawful destruction or accidental loss.

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

 

10  HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS?

You have the following rights in relation to the personal information we hold about you:

Your right of access

If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to erasure

You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to restrict processing

You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to data portability

With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object.

You can ask us to stop processing your personal information, and we will do so, if we are:

  • relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
  • processing your personal information for direct marketing.

Your rights in relation to automated decision-making and profiling

You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

To exercise any of the rights described in this policy, you may contact us at privacy@u30.com

 

11  DATA TRANSFERS

Some of the personal information we collect about you through the Site will be transferred to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and will comply with applicable legal requirements.

If you are located in the EEA, with respect to transfers of personal information to the U.S., U30 Group complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. U30 Group has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov/.

Consistent with Privacy Shield Principles, U30 Group may transfer personal information to a third party. We will only disclose an individual’s personal information to third parties under the following conditions:

  • The disclosure is consistent with and limited to the specific purposes as described in the section “How We Use the Information We Obtain” in this Online Privacy Policy.
  • U30 Group maintain written contracts with third parties and require that these third parties provide at least the same level of privacy protection and security as required by the Privacy Shield Principles. Third parties are obliged to notify the U30 Group if they make a determination that they can no longer meet their obligations, and our written contracts provide that when such a determination is made, the third party ceases processing or takes other reasonable and appropriate steps to remediate.

U30 Group remains responsible and liable under the Privacy Shield Principles if a third-party that it engages to process personal information on its behalf does so in a manner inconsistent with the Privacy Shield Principles, unless U30 Group proves that it is not responsible for the matter giving rise to the damage.

 

12  ENFORCEMENT

In compliance with the Privacy Shield Principles, U30 Group commits to resolve complaints about our collection or use of your personal information.  Individuals with inquiries or complaints regarding our Privacy Shield Policy should first contact U30 Group at: privacy@u30.com.

If an individual has an unresolved complaint or concern that is not addressed satisfactorily, that individual may contact our U.S. based independent alternative dispute resolution provider (free of charge), Judicial Arbitration and Mediation Services (JAMS). Please contact or visit JAMS here for more information or to file a complaint: www.jamsadr.com/international-mediation-rules.

You may have the option, under certain conditions, to select binding arbitration for complaints regarding Privacy Shield Panel compliance not resolved by any of the mechanisms listed above. For further information, please visit this section of the Privacy Shield website: www.privacyshield.gov/article?id=ANNEX-I-introduction

U30 Group is also subject to the investigatory and enforcement powers of the U.S. Federal trade Commission.

 

13  CHANGES TO THIS PRIVACY POLICY

We may make changes to this Privacy Policy from time to time. To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

 

14   HOW TO CONTACT US

If you have any questions about this Online Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at privacy@u30.com or write to us at:

U30 Group, Inc
Attn: DPO
6700 Baum Drive
Suite 1
Knoxville
TN 37919 United States

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